Order Issues
1. How can I correct shipping address?
Contact us at [email protected] correct the shipping address before it is shipped out.
2. Can I cancel or change my order after I have placed it?
Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request. If you want to make changes in your order/ cancel your order after it has been confirmed, please contact us within 12 hours.
*If the shipment is intercepted, you will be charged the $33.00 Package Intercept fee. If the actual postage is greater than estimated, any additional postage will be charged accordingly.
3. How to check my order status?
As soon as your order has been shipped, we will send you a shipping confirmation email with a tracking number. You may trace your package with it.
Shipping & Delivery
4. How can I correct shipping address?
Contact us at [email protected] correct the shipping address before it is shipped out.
5. Can I cancel or change my order after I have placed it?
Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request. If you want to make changes in your order/ cancel your order after it has been confirmed, please contact us within 12 hours.
*If the shipment is intercepted, you will be charged the $33.00 Package Intercept fee. If the actual postage is greater than estimated, any additional postage will be charged accordingly.
6. How to check my order status?
As soon as your order has been shipped, we will send you a shipping confirmation email with a tracking number. You may trace your package with it.
Returns & Warranty
7. How can I return the product?
From the date of delivery, you have 7 days to return your item. Please contact [email protected] for return validation and make sure to follow the return instructions. Click here to learn more.
8. Do your suitcases have a warranty?
Cloverfields Bags offer a lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, or anything else that impairs your use of the luggage.
9.What’s the warranty on your bags and accessories?
All Cloverfields Bags bags and accessories (Except Cloverfields Bags Atlas) are protected by a 1 year warranty. The Cloverfields Bags Atlas backpack is protected by a lifetime warranty.
Products (Including lock)
10. How to set the combination lock?
• TSA Lock Instruction for Pro Carry-on With Laptop Pocket Luggage
• TSA Lock Instruction for Textured/Glitter/Voyageur/Luminous Collection
• TSA Lock Instruction for Full Aluminum Collection
